Retailer OS Docs

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Loyalty ​

Reward repeat customers with loyalty — points and tiers they earn as they shop and redeem at checkout, the same online and in-store.

The Loyalty tiers screen

Set up tiers ​

Open Loyalty tiers (/loyalty/tiers) and define:

  • How customers earn — for example, points per dollar spent.
  • The tiers and their thresholds, and any perks each tier gets.
  • How points redeem — the value of a point at checkout.

Earning and redeeming ​

When a customer is attached to a sale, they earn automatically — no extra steps for the cashier. At checkout they can redeem available points toward the purchase.

A customer's points and tier show on their profile and when you add them to a POS sale.

TIP

Loyalty only works when sales are attributed to a customer — encourage staff to add the customer at the start of the sale.