Point of Sale FAQ

Q. Can I keep selling if the internet goes down? A. Yes. POS switches to offline mode, queues sales on the device, and syncs them automatically when you reconnect. Card payments still need a connection to authorise, so take cash while offline.

Q. Can a customer pay part cash, part card? A. Yes — POS supports split tenders. Enter an amount on the first tender and the remaining balance stays due until it reaches zero. See Ringing up a sale.

Q. A customer isn't ready to pay — can I set the cart aside? A. Tap Park to hold the cart and help the next person, then recall it. Held carts are per register and are auto-cleared after a few days, so use B2B quotes for anything long-lived.

Q. How do I take something back? A. Use Returns & refunds. Look up the original sale (or do a receipt-less return if your policy allows), pick the items, choose whether to restock, and refund to the original tender or store credit.

Q. Can I reprint an old receipt? A. Yes. Open the sale in Sales & Orders or the customer's history and choose Receipt to reprint, email, or text it.

Q. Who can override a price or give a discount? A. It's role-based. By default cashiers ring up sales and managers approve price overrides and larger discounts. Configure it under Team & roles.

Q. Does POS work on an iPad / tablet? A. Yes — it runs in any modern browser on a laptop, tablet, or dedicated register.

Q. Where do my POS sales show up? A. Immediately in Sales & Orders alongside online and marketplace orders, and in Reports (today's sales, payment mix, cashier performance). Stock is drawn down at the selected location.