Point of Sale FAQ

Q. Can I keep selling if the internet goes down? A. Only in the Retailer OS desktop app for Windows and macOS. It saves sales on the computer and syncs them when you reconnect. Gift cards and card readers still need a connection, so take cash, or take the card on a separate terminal and record it. In a browser or the iPhone and iPad app (coming soon to the App Store), a sale needs internet: if it can't go through, you'll see an error and can try again. See Offline mode & sync.

Q. Can a customer pay part cash, part card? A. Yes — POS supports split tenders. Enter an amount on the first tender and the remaining balance stays due until it reaches zero. See Ringing up a sale.

Q. A customer isn't ready to pay — can I set the order aside? A. Tap Hold (F6) to set the order aside and help the next person, then open Orders (F7) to bring it back. Held orders are per register and are auto-cleared after a few days, so use B2B quotes for anything long-lived.

Q. How do I take something back? A. Use Returns & refunds. Look up the original sale (or do a receipt-less return if your policy allows), pick the items, choose whether to restock, and refund to the original tender or store credit.

Q. Can I reprint an old receipt? A. Yes. Open the sale in Sales & Orders or the customer's history and choose Receipt to reprint, email, or download it as a PDF.

Q. Who can override a price or give a discount? A. It's role-based. By default cashiers ring up sales and managers approve price overrides and larger discounts. Configure it under Team & roles.

Q. Does POS work on an iPad / tablet? A. Yes — it runs in any modern browser on a laptop, tablet, or dedicated register. Selling without internet needs the desktop app.

Q. Where do my POS sales show up? A. Immediately in Sales & Orders alongside online and marketplace orders, and in Reports (today's sales, payment mix, cashier performance). Stock is drawn down at the selected location.